Using online B@nking for joint accounts

You can both use online B@nking, as long as you've both registered separately and have your own usernames.

Credit card additional cardholders

Only the primary cardholder can access Sainsbury's B@nk online B@nking.

Locked out of online B@nking or forgot your username/password?

If you get locked out of online B@nking, follow the instructions on your screen to regain access.

If you've forgotten your username, click on 'I have forgotten my username' on the 'Log in' page. You'll then need to fill in some personal details and your username will appear on the screen.

If you've forgotten your other log in details, click on 'I have forgotten my login details' on the 'Log in' page. You'll need to fill in some personal details and what you'd like your new log in details to be. We'll then verify this by sending you a one-time code to the mobile phone number we have on record for you, and ask you to use it to verify your identity. You'll receive a confirmation email when this is complete.

If you’re calling about your partner’s account

We can only discuss accounts or online registration with the account holder unless they've given you authority by registering a valid Power of Attorney Document with Sainsbury’s B@nk.This is to comply with customer confidentiality requirements.

Accessing online B@nking from outside the UK

Sainsbury’s Online B@nking is only available if you live in the UK. If you're outside the UK you can use online B@nking to view information but not to open accounts or make transactions. If you want to use the service to view information from outside the UK you must check legal regulations to make sure it’s legal to do so.

How to keep track of your credit card, savings and loans transactions online.

'My accounts' summary page

This page shows the credit cards, savings and loan accounts that you have with Sainsbury's B@nk.

Below each account there's an 'Account details' button – use this to manage your account and view more information such as your latest transactions and statements.

Moved home or changed your email address? It’s easy to make changes to your account online.

With online B@nking you can:

• Change your login details
• Change some personal details
• Change your marketing contact preferences

Once you’ve logged in, just select what you want to do from the ‘My details’ tab. Once you’ve made your changes you can start to use your new information straight away.

Your address change will take up to seven days. If you’re moving to an address outside the UK, call us on 08085 40 50 60. We’re open Monday to Friday 8am-10pm and 8am-6pm at weekends. Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

If you need to change your mobile number, give us a call on 08085 40 50 60. For security reasons, you can't update this online. It is important that you keep your mobile number up to date as you'll need it to service your account.

Change your name

Please send us a covering letter along with the original documentation or a certified copy e.g. Marriage Certificate, divorce document or Deed Poll document to the appropriate address below:

Quick Transfers

Use the 'Quick transfer' option to move money between your Sainsbury's B@nk savings accounts. These transfers will arrive in your account straightaway.

Make a payment

If you request the transfer before 5pm on a business day, the money will arrive on the same day. If it’s after 5pm, it’ll arrive the next business day.

New Payee

You can’t send money to another person. When you set up a new payee, a check is done in the background, to make sure the money is being sent to an account in your name. If we can’t confirm this, you’ll get a message telling you our validation check has failed. Please try sending the money again to an account in your own name.

If the validation check fails and the receiving account is in your own name you’ll need to send us an original statement for that account along with what you’d like the payment reference to be. Once we have the information, we’ll set up your payment mandate and you’ll be able to make a payment within 2 working days.

Existing Payee

If you already have a payment mandate set up to another person, you can continue to make payments to that account. However, we won’t be able to make any changes to the account details. If the account details change the mandate will need to be cancelled.

Making a payment to your Sainsbury’s B@nk Credit Card

You can pay the minimum amount, statement balance, total balance or another amount using online B@nking:

Just click on 'Make a payment' on the 'My accounts' summary page and then enter your debit card details.

How to recover a payment made in error from your Sainsbury's B@nk account

If you make a payment in error, whether it's the wrong amount, account or payee, please let us know as soon as possible by calling 08085 40 50 60.

Under the Credit Payment Recovery rules we’re able to contact the B@nk to which you have sent the money, to request it is returned. The receiving B@nk will protect the money sent and arrange to return it within 20 days of the request. This time delay allows the receiving customer to contact their B@nk; if they believe the money received should have been received by them, before it is returned. If the full amount is no longer available in the account the receiving B@nk will protect and return what it can whilst contacting their customer to pay the remainder. If the money was sent more than two months ago, the receiving B@nk must contact their customer to obtain authorisation, before returning the money sent in error.

Payments received in error

If we are advised by another issuing B@nk, that a Faster Payment or BACS payment credited to your account was sent in error, we're obliged under the Credit Payment Recovery rules to return the full amount. Once advised, we'll remove the money from your account and write to advise you of this. We'll then hold the money for 15 days to give you time to contact us if you feel that the payment should have been received into your account, before returning it to the B@nk.

If there are insufficient funds in your account to return the full amount to the issuing B@nk, we'll move the available money and write to you to request that you pay the additional money to enable us to return the full payment.

When you manage your Sainsbury's B@nk Credit Card online, you can:

• Change to paperless statements
• View your statements
• View your balance, transactions and payment date
• Make payments
• Set up, view or change a Direct Debit
• Request to add additional card holders
• Request to change your credit limit
• Send us a secure message

Find out more about managing your credit card online.

If you applied for your loan on or after 10 December 2017 you can manage it online.

Our online B@nking lets you:

• View the payments you've made
• Check your payment date
• View your loan documents (if you signed your loan agreement electronically)
• Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote

When you manage your savings online, you can:

• View savings transactions
• Make a payment
• Inter account transfer - move money from one of your Sainsbury’s Savings account to another.
• Transfer money to external accounts
• Give us your maturity instructions for your Fixed Rate Saver account