Making an application

You can make your application by:

1. Selecting the account you want to apply for and then
2. Selecting ‘Apply now’

If you need help or have any difficulties during your online application, please call us on 08085 40 50 60*, select Option 1 (Savings). We’re here between 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.

Withdraw money

You can transfer your money to another Sainsbury’s B@nk savings account or a UK B@nk or building society current account in your name. You can’t make payments to another person from your Sainsbury’s B@nk savings accounts.

You can set up a payment mandate through online B@nking. When you do this, we do some checks on the account to make sure it’s in your name. Sometimes, especially with older current accounts, the system is unable to confirm the account.

If this happens you can try a different current account in your name or you can call us and we’ll let you know what we need you to send us, so we can set-up the payment mandate for you. Please call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.

Close your account

If you’re registered for online B@nking you can close your account by:

1. Logging in to online B@nking. Not already registered? Register here
2. Go to 'My Accounts'
3. Select ‘Account details' for the savings account you’d like to close
4. Select ‘Close my account’ from the menu, and complete the online form.

Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.

Check your balance

If you’re registered for online B@nking then you can view your current balance by:

1. Logging in to online B@nking. Not already registered? Register here
2. Go to 'My Accounts'
3. You’ll see you balance on the 'My Accounts' page.

Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re between 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.

Fixed Rate Saver and Fixed Rate ISA maturity details

We’ll write to you 14 days before your account matures to let you know your options. You can choose to:

• Re-invest some or all of your funds in another Fixed Rate Saver or Fixed Rate ISA — if one is available at that time
• Transfer some or all your funds into your nominated account (which must be in your name) or another Sainsbury's B@nk account

On maturity, interest is paid one day after the maturity date. The interest payment will be increased to reflect this.

To let us know your maturity options you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.

Please note: If we do not hear from you before your account matures we will automatically transfer your maturing Fixed Rate Saver into a Sainsbury’s B@nk Reserve Account or your Fixed Rate ISA into a Reserve Cash ISA and we’ll write to you to let you know the interest rate on this account.

Transfer in to your Sainsbury’s B@nk Cash ISA

If you already have a Cash ISA with another provider and want to transfer it to your Sainsbury's B@nk Cash ISA, just complete a transfer in form (PDF 76KB) and send it to: Sainsbury's B@nk, PO Box 4955, Worthing, BN11 9ZA.

For more information you can call us on 08085 40 50 60, select Option 1 (Savings), then Option 1. We’re here between 8am-10pm Mon-Fri and 8am-6pm Sat and Sun.

How to pay into your account

The easiest way to pay money into your savings account is by:

B@nk transfer – send money from another B@nk account. To do this you’ll need your Sainsbury’s B@nk sort code and account number – you’ll find this in the “My Account” section of online B@nking or on your welcome letter.

Or, you can pay in by:

Standing order − top up your savings on a date that suits you each month. Set up a standing order (PDF 70KB).

SaveBack (for certain accounts) − add to your savings with your debit card when you shop at a main Sainsbury's store. Find out more about SaveBack

Cheque − write your sort code and account number on the back and send your cheque, payable to yourself, to: Sainsbury's B@nk, PO Box 4954, Worthing, BN11 9YY

Get a reminder of your username

If you’ve forgotten your username, you can request a reminder online.
1. Go to the online B@nking log in page and select “Forgotten your username?”, or use the link below
2. Fill in your personal details and then hit the continue button
3. We may need you to provide more information, if so please complete the additional fields which appear
asking for your account details.
4. We’ll send your username to you by email. Please allow a few minutes for the email to arrive.

If you’re still having issues logging in you can call us on 08085 40 50 60 and select Option 4 (Online Technical Support). We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

How to reset your password

If you’ve forgotten your password, you can reset it online.
1. Go to the online B@nking log in page and select ‘Forgotten your password?’ or use the link below.
2. Type in your personal details and then hit the continue button.
3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
4. From the drop down list you can choose to reset your password, online PIN or both.
5. Choose password and then let us know what you want your new password to be. We’ll then send you an authentication code to your mobile.
6. Once you’ve received your authentication code, type this in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

Please remember:
• Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
• Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

If you’re still having issues you can call us on 08085 40 50 60* and select option 4 (Online Technical Support). We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

Get a reminder of your username and reset your password

If you’ve forgotten all your log in details you can reset them online.
1. Go to the online B@nking log in page and select ‘Forgotten all your log in details?’ or use the link below.
2. Type in your personal details and then hit the continue button.
3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
4. Select the type of account you have from the drop down and complete the fields which appear.
5. We’ll send your username to you by email. Please allow a few minutes for the email to arrive.
6. At the bottom of the page you’ll be able to choose to reset your password, online PIN or both, from the drop down menu.
7. Fill in the new details you want to use and once you hit continue we’ll send you an authentication code to your mobile by text message.
8. Once you’ve received your authentication code, type it in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

Please remember:
• Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
• Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

If you’re still having issues you can call us on 08085 40 50 60* and select option 4 (Online Technical Support). We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

What you can do using online B@nking

When you manage your Sainsbury's B@nk Credit Card online, you can:
• Change to paperless statements
• View your statements
• View your balance, transactions and payment date
• Make payments
• Set up, view or change a Direct Debit
• Request a balance transfer
• Request to add additional card holders
• Request to change your credit limit
• Request a PIN reminder
• Request a replacement card
• Send us a secure message

If you applied for your loan on or after 10 December 2017, you can:
• View the payments you've made
• Check your payment date
• View your loan documents (if you signed your loan agreement electronically)
• Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote

When you manage your savings online, you can:
• View savings transactions
• Make a payment
• Inter account transfer - move money from one of your Sainsbury’s Savings account to another
• Account transfers
• Transfer money to external accounts
• Close your account

Register for online B@nking

You can use online B@nking to manage your savings account and credit cards. Loans customers who applied for their loan on or after 10 December 2017 can manage their account online. To register, you'll need to:

1. Give us your name, date of birth and postcode
2. Tell us your loans or savings sort code and account number - you'll find these on your welcome letter - or your credit card number (the long number on your card)
3. Set up a username, password and online PIN

If you’re still having issues you can call us on 08085 40 50 60* and select Option 4 (Online Technical Support). We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

Request a settlement figure

I applied for my loan:

Change your payment date

I applied for my loan:

Change your direct debit details

I applied for my loan:

Top up your existing loan

If you need to borrow more, just give us a call on 0800 169 8503*, select option 1 and we'll be happy to discuss it with you.
We’re open Monday to Friday 8am–10pm, Saturday 8.30am–6.00pm and 9.30am–5.30pm on Sundays.
Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

Get an update on your loan application

While we aim to make an instant decision on all loans, we sometimes need to do some additional checks. If this is the case we’ll be in touch by post with our decision. This normally takes three days, but if we’re busy it can take up to five days.
If you’ve been waiting for longer than this, then you can call us for an update between 8am and 10pm, Mon-Fri, 8.30am and 6pm Sat and 9.30am and 5.30pm Sun on 0800 169 8503*, selecting option 2.

For anything else

Apply for a balance transfer

If you’re registered for online B@nking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.

Alternatively you can call us between 8am and midnight, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 5.

Check your balance

If you’re registered for online B@nking then you can view your current balance by:
1. Logging in to your account. Not already registered? Register here
2. Land on 'My Accounts'

Be aware that your balance will exclude pending transactions which can take up to 24 hours to show.
Alternatively you can call us between 8am and midnight, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.

Understanding your transactions

‘Your credit card transactions’ are on page 3 of your statement and details all the transactions made on your card since your last statement. You can view your statement online by:
1. Logging in to your account. Not already registered? Register here
2. Land on 'My Accounts'
3. Select 'View statements' for your credit card account
4. Then select the statement you would like to view. Your most recent statement will be at the top of the list.

If a transaction appears on your credit card statement that you do not recognise, please call us immediately on 0800 032 1427 from the UK or 00 44 131 549 8040 from abroad. Lines are open 24 hours a day, 7 days a week. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Report your card lost or stolen

If your credit card has been lost or stolen you should call us on 0800 456 1232 as soon as you can and we'll send a replacement card to you.

If you're abroad when your card is lost or stolen, you should call us on 00 44 131 549 8040. You can ask us to send you an emergency cash advance if you need cash. We can send you up to $1,000 (or the local currency equivalent) within 48 hours.

Lines are open 24 hours a day, 7 days a week. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Change your direct debit details

If you’re registered for online B@nking then you can view or change your Direct Debit amount (either minimum monthly payment or full balance) or B@nk details by:

1. Logging in to your account. Not already registered? Register here
2. Land on 'My Accounts'
3. Selecting 'Account Details' for your credit card account
4. And selecting 'Manage my Direct Debit' on the right hand side of the screen.

Alternatively if you want to change your direct debit to a set amount each month, you can call us between 8am and midnight, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, selecting option 2 (cards), then option 5.

Make a payment

If you’re registered for online B@nking then the easiest way to pay your card is by:
1. Logging in to your account. Not already registered? Register here
2. Land on 'My Accounts'
3. Select ‘Make a payment' for your credit card account

Alternatively you can also make a payment by using our automated telephone B@nking service by calling us between 8am and midnight, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, selecting option 2 (cards), then option 2.

For anything else

You'll find the answers to common questions in our customer support area.

You can also ask us a question or make a complaint through online B@nking. Just log in or register and go to the "Message" section.