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We'll clear the road

To make our claims process as consistent and easy as we can for you, we work with Auxillis. They're specialists when it comes to car insurance claims and customer service. So when you call to make a claim on your main policy, their experts will go through how it all works with you, and make sure you don't hit any bumps along the way.

Who to call

If you're claiming on your main car insurance policy

Call our 24-hour helpline on 0344 600 9021.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

If you're claiming on your RAC Breakdown Cover

You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.

If you have hearing difficulties you can use a textphone to call by prefixing the number you need with 18001 for Typetalk. Or you can text 07855 828282.

If you're claiming on your Motor Legal Protection

• 0344 600 9022 for uninsured loss recovery and personal injury
• 0333 005 0349 quoting 'AUXSAINMLP16' for all other claims.

If you're claiming on your Key Protection

Please call our 24-hour helpline on 01737 344 254 with your fob number to hand.

If you're claiming on your Guaranteed Courtesy Car cover

Please call us on 0345 266 1620.

If you're claiming on your Windscreen Repair/Replace policy

Please call us on 0344 600 9021.

How to claim

• Before you call us, call the police to get a crime reference number if you're claiming for theft or vandalism – or you think dangerous driving, drink driving or an uninsured driver was to blame.
• Call us with your policy number to hand if you want to make a claim, or if something happens that you could claim for – even if you decide not to.
• We'll take all the details of why you're claiming and what happened – there are a few tips below on this for you. We may ask you to fill in a claim form if we need more details.
• We'll give you your claim number for next time you want to get in touch about your claim.
• If you're claiming for something that was your fault, we'll deal with it all there and then for you. So if your car needs repairs, we'll arrange them through one of our authorised repairers. And if you need a courtesy car, we'll get that sorted too.
• If you're claiming for something that wasn't your fault, we'll pass you directly to the insurer who manages your policy for you. They'll take over from there.
• We'll let you know about any excess you have to pay towards your claim.

What details to give us

• Your policy number
• Your crime reference number if you have one
• If you have an accident, take a look at our guide on what to do if you have an accident for a few tips and what details to jot down
• If you're claiming for something where someone else was involved, let us know if they admitted they were to blame

For RAC breakdown cover

You'll need these details to hand when you call us:

• The driver's name and phone number
• The make and model of the car
• The car's location
• Your credit card number – for Europe or other services

It's a good idea to check what's covered and how you're protected if you're not sure. That way, if you have an accident or your car gets damaged, you can see if we can help before you make a claim. Here are your documents:

Your Sainsbury's B@nk Car Insurance policy booklet (PDF, 1.3MB)

Your Sainsbury's B@nk Car Insurance policy booklet for our optional extras (PDF, 1.4MB) if you have an inception or renewal date before 1st January 2019

Your Sainsbury’s B@nk Car Insurance policy booklet for our optional extras (PDF, 631KB) if you have an inception or renewal date after 1st January 2019

• Motor Legal Protection
• Key Cover
• Windscreen Cover (Third Party, Fire and Theft)
• Guaranteed Courtesy Car
• RAC Breakdown Cover

Your Sainsbury’s B@nk Car Insurance booklet for Excess Cover (PDF, 189KB)

If you’re registered for our online portal, you can make all sorts of changes to your policy through your account. Like add cover, change your insured car, update your address or change the details of your insured drivers.

We’ve answered some of the most common car insurance questions in our FAQs.

We’ve also put together some guides on everything from your no claims discount and driving in winter to car maintenance tips and breakdown basics.

We’ve put together a guide on what you need to know about your car insurance following Brexit.